OnShift, the staffing software developer for the healthcare industry, recently received an overall performance score of 92.6 in a survey conducted by KLAS, a research firm the monitors healthcare vendors. The numbers confirm OnShift’s dedication to customer service and providing a quality product.

“We’re very proud to be ranked so highly by our customers,” says Mark Woodka, OnShift CEO. “We put a lot of energy into being responsive to our customers.”

OnShift turned over its entire customer list to KLAS. The company then randomly called customers. The research measures OnShift’s performance in a variety of criteria including functionality and upgrades, implementation and training, service and support, and contracting.

“Your customers will always say good things to you, but when they’re telling a third party you know they mean it,” says Woodka.

The report will help OnShift in its hiring, as the company is still on track to grow their 36 person staff to 55 or 60 by year's end. They currently have six open positions in everything from sales to customer service to development.

“The report helps us from a recruitment standpoint,” says Woodka. “People who want to provide good customer service will want to work for us.”

Source: Mark Woodka
Writer: Karin Connelly