Progressive Insurance in Mayfield Village plans to hire 125 customer service representatives in its Cleveland call center by the end of June. The company is the fourth largest auto insurer in the nation and aims to be the largest, according to spokesperson Brittany Senary.

"We're recruiting because the number of policyholders we have continues to grow," says Senary. "In fact, our auto policies are up six percent year over year right now and our special-lines policies are up five percent year over year. And we do want to be the top insurer in the country."

Progressive experienced a growth spurt last September when the company hired 260 customer service reps in its Cleveland and Mentor call centers.

"While there's not one specific thing I can point to as the reason for the growth, we do believe that drivers choose us because we make it easy to understand, buy, and use auto insurance," says Senary. "We have about 8,600 employees in Northeast Ohio and room for more."

Potential employees need to have a proven track record. "We are looking for a minimum of two years post-secondary education or two years work experience in a customer service environment, along with proven job stability of at least one year with a past employer," says Senary. "And we are looking for people who are enthusiastic about helping people with their insurance needs."

The company offers $12 to $15 an hour plus medical, dental, vision and life insurance in addition to perks such as tuition reimbursement, casual dress and on-site health and fitness services.


Source: Brittany Senary
Writer: Karen Connelly