Karin Connelly Rice

Making the move from startup to scaleup
Local entrepreneurs and experts share the pinnacles and pitfalls of transitioning from startup mode to growth mode.
Content Marketing World adds an entrepreneurial segment to its 2015 conference
 More than 3,500 professionals in marketing, communications, social media and public relations are expected to attend  2015 Content Marketing World – the largest event of its kind  -- on September 8-11 at the Cleveland Convention Center.

Over 100 speakers from companies including Kraft FoodsAvery Dennison and LinkedIn will cover the basics of content marketing to specific marketing strategies used by successful companies. The estimated economic impact of the conference is $3.6 million, according to Destination Cleveland
 
Unlike past years, this year's conference will cover the entrepreneurial market , says Content Marketing Institute founder and event coordinator Joe Pulizzi. The content marketing expert will host the Content Inc. Summit, geared specifically at entrepreneurs and small business owners on the last day of this year's conference on September 11. 
 
“There is a better way to launch a business today,” says Pulizzi. “Build an audience first. Once you build an audience, you can launch the business.”
 
By building an audience based on content, says Pulizzi, the entrepreneur can learn more about what the target market desires. “Anybody who wants to be their own boss in any industry, this is the way to go,” he says. “It takes patience, but it’s absolutely worth it.”
 
The Content Inc. Summit will feature a presentation by Pulizzi on “Six Steps to Content Marketing Domination,” as outlined in his book of the same title. Five additional speakers include Matthew Patrick, founder of Game Theory; John Lee Dumas, founder of EntrepreneurOnFire; and Brian Clark, founder of Copyblogger Media.
 
Register online for the Content Inc. Summit, or register for the entire conference until September 4. 
Jakprints combines cutting edge print technology with environmental standards
Custom printing company Jakprints has always been on the cutting edge with its technology as well as  its commitment to the environment. Jakprints recently teamed up with Heidelberg USA to bring the Speedmaster XL 75 Anicolor press to its offices. The green-friendly press is the first  of its kind to be installed in North America, says CEO Nick DeTomaso.
 
While Jakprints has been doing digital printing for the past 13 of its 16 years in business, DeTomaso has never seen the quality Heidelberg’s new press offers in terms of both quality and speed.  

“The technology has matured, but it’s evolved quickly enough that it changes,” he says. “We’re very heavily involved in the graphic design community, and they have an eye for quality.”
 
The Speedmaster is billed as having the top efficiency, versatility and environmental friendliness in a digital format. “Everybody’s trying to get digital print efficiency,” says DeTomaso. “For the printing industry of America, this is the direct mail wave of the future.”
 
In addition, the Speedmaster fits with Jakprints’ environmental commitment. The press uses only 20 to 30 sheets of paper to make something ready for printing, whereas older offset models use between 500 and 1,000 sheets.
 
“That motivated us to make this move,” says DeTomaso. “We’ve always found ways to reduce waste. This is a huge advancement for us and will save over one million press sheets this year.”
 
Jakprints also uses only soy and vegetable-based inks with zero-VOC press washes. Founded by Dameon Guess and Jacob Edwards, the company has grown to 250 employees in its Midtown headquarters and has earned a reputation for being environmentally conscientious. 
Citizens Bank gives ECDI a $1 million line of credit to help grow businesses, create jobs
Citizens Bank is giving the Economic Community Development Institute (ECDI) a $1 million line of credit to help finance loans to new and expanding businesses. ECDI provides loans between $500 and $350,000 to business owners and entrepreneurs trying to start or grow their businesses who might otherwise not be able to secure a loan.
 
ECDI's Cleveland office will receive the majority of the money, says Eric Diamond, executive vice president of ECDI Cleveland. “We will have a little more than 50 percent in this area because our loan volume is pretty high,” he says. “We expect to see a 30 percent increase in loan volume this year over last year.”
 
ECDI and Citizens have regularly worked together on securing loans for ECDI clients and have formed a good relationship, Diamond says . ECDI works with the SBA in addition to a variety of banks when funding a loan.
 
“Without us getting funding, we couldn’t fund other people,” says Diamond, adding that their average loan is about $25,000.
 
ECDI, which also has offices  offices in Columbus, Toledo and Akron, is the fourth largest SBA micro-lender in the United States and a U.S. Treasury-designated Community Development Financial Institution (CDFI). Since the organization was started in Columbus in 2004, ECDI has assisted over 5,000 entrepreneurs, loaned over $25 million to over 1,200 businesses, and created and retained over 4,500 jobs across the state.  
 
The Cleveland ECDI office alone has funded approximately $5.3 million to more than 130 businesses since it started in 2012. “Citizens really understands CDFIs and they’ve spent a lot of time with us,” says Diamond. “They really know business and they are a class act to work with.”
Jason Minter plans to pedal Italian treats around Cleveland neighborhoods
When Jason Minter has fond memories of his grandmother, Connie Pugh, and her fascination with PBS programming. “Every Sunday we would go to my grandma’s after church and she was always watching PBS,” he recalls. “She would say, ‘PBS brings all these cultures to me right in my living room.’ My grandmother never left the city.”

Years later, in 2012, Minter was in Castiglion Fiorentino, Italy as a teaching assistant with Texas A&M’s college of architecture study abroad program when he discovered affogatos – gelato topped with a shot of espresso. The experience reminded Minter of his grandmother’s travels via public television.
 
After duplicating the affogatos for some friends back home in Tremont, Minter was encouraged to start a business of it. He kept testing his recipe and attended Cleveland State’s Meet the Lenders program last summer, where he got additional encouragement, Minter started Connie’s Affogato.
 
Minter then decided to enter the Old Brooklyn business plan competition, and was one of three winners. “We approached the competition with the understanding that opening a bricks and mortar storefront would be unfeasible for Connie's Affogato at this point,” he explains. “Instead we proposed a new model for economic development with a substantially lower barrier to entry than existing models. The competition judges responded positively to our strategy.”
 
The mobile affogato shop will be equipped with a specially-made bicycle – complete with a freezer, stove and “storefront” – with help from Soulcraft Woodshop and CWRU’s ThinkBox.  Espresso will be brewed on the bike, while he plans to get his ice cream from a local supplier.
 
Connie’s Affogato will serve Old Brooklyn, as well as area festivals and fairs. “The city of Cleveland is my canvas,” Minter says. “I see a Cleveland where people are spending a little less time in their homes and car and contributing to a vibrant street life.”
 
Minter plans to take growth one step at a time. He is on schedule to open May 1 next summer with just one mobile storefront, then grow accordingly. While he says it’s not necessary, his plan includes opening a bricks and mortar storefront in three years. “You got to let the market guide you,” he says.
Windrush joins Flashstarts to take social impact software to the next level
Mark Morrison and the cofounders of Windrush, which provides a web publishing tool for nonprofits, were looking to take their company to the next level.

Morrison suggested the company go on the road to his hometown of Cleveland and join the FlashStarts 2015 summer accelerator program. So in May, Morrison and his two partners did just that.
 
Windrush helps social impact organizations produce more than just a white paper while trying to get their messages across. Using data visualization tools, Windrush makes it easy to create interactive and vibrant materials, copy and data to engage readers.
 
Morrison, Max Walker and Riley Alsmann were friends at Skidmore College in Saratoga Springs, New York and about to graduate when they founded Windrush in 2013 based on a software development project Walker was working on for school.
 
Upon graduation, the Windrush team was looking to grow the company. “We were looking to enter an accelerator to help us grow,” Morrison says. “We applied all over the country and we were accepted to a few of them.”
 
Morrison, a native of Maple Heights and a graduate of St. Ignatius High School, urged the team to join FlashStarts’ accelerator program. “It was a great fit, plus Cleveland is like the origin of nonprofits,” he says. “We’re really young coming out of college and we wanted a relationship. We want to learn from our mistakes.”
 
FlashStarts gave Windrush an initial $25,000 investment and the company has set up shop in the FlashStarts offices, at least for the summer.
 
“Windrush was chosen for our accelerator because they have a product that will radically transform content marketing, journalism and the art of online storytelling,” says Grace Moenich, FlashStarts’ director of public relations. “Their platform allows organizations to easily showcase their data in beautiful and compelling ways -- a feat which would otherwise require an enormous amount of money to hire very rare talent. They solve a large and common problem for businesses.”
 
Windrush will also be eligible for follow-on funding when the 12-week program is over.
Five local filmmakers unveil documentaries on refugees in Cleveland
Ohio is one of the top 10 states in the country that takes refugees – people who have fled their native countries for fear of persecution for race, religion, nationality, being part of a social group or political beliefs – and Cleveland is second in the state for helping these people call the area home.

From 2000-2012, 4,518 refugees resettled in Cleveland, according to a report prepared in 2012 for the Refugee Services Collaborative (RSC).  And the number is growing. So, to celebrate and educate the Cleveland community on the city’s refugee population, five local filmmakers produced short documentary films about refugee life before and after Cleveland.
 
Those films were shown for the first time on Saturday, June 20 at the Beck Center for the Arts in Lakewood. About 120 community leaders, advocates, refugees, business owners and volunteers gathered to watch the films, as some of the filmmakers introduced them.
 
“It’s going represent a broad swatch of who the refugees are, the different ethnicities and nationalities they represent, and what’s changed after they got to Cleveland,” explains Tom Mrosko, director of Cleveland Catholic Charities Migration and Refugee Services. “The RSC tried to invite people who aren’t as familiar with the Collaborative or people coming to the community.”
 
The films are meant to educate people on the 70,000 refugees who resettle in the United States each year. “They come to almost every state in the country and they want to fit in and they want to better themselves,” says Mrosko. “It really comes down to lack of understanding of who refugees are. The goal is to involve people who may not understand the process – show them in a way that they can embrace it. We thought doing short films really gets the message across.”
 
The filmmakers are: Kevin Kerwin with “The Interpreter;” Chelsie Corso with “Just Keep Going;” Chris Langer with “Rangers United;” Paul Sobota with “Alida;” and Robert Banks with “Ashmita.”
 
Now the films will be shown at various community centers, film festivals, churches, universities and other public venues. Locations and time will be announced on the RSC website. Four of the five films can be viewed on YouTube.
 
Councilman Joe declared June 20 as World Refugee Day on behalf of the Cleveland Mayor Frank Jackson. 
Porath Print Solutions helps nonprofits and small businesses with free seminars
As a small printing company in Warrensville Heights, Porath Print Solutions has seen its share of struggles and issues in the non-profits and small businesses the 16-person company has served since 1968. So this year, Porath chief problem solver Gerry Engelhart decided it was time to start sharing his knowledge with a bi-monthly seminar series.

“Our boss is a very community-oriented person,” says Porath’s Rachel Gordon. “We all kept seeing our clients, especially  non-profits, coming to us with printings and mailings and we realized we’re not giving them the bigger picture of what different organizations were doing to raise money. It could be much easier for them on the front end if they knew some things. ”
 
So Porath started a series of free breakfast seminars to educate organizations on how to organize fundraising campaigns. “The first two were just about fundraising – how to connect with your current donors,” says Gordon. “It’s so [much] less expensive to keep the supporters you have than to find new ones.”
 
Now, Porath will team up on Tuesday, June 30 with Simone Cameron of Cleveland Heights marketing firm the Annek Group to host another free seminar on social media. “Social Media: The Basics” will cover all the things Porath learned while implementing its own social media strategy. “A few months ago we didn’t have a social media presence at all,” says Gordon. “Then we connected with Simone and now we have Facebook, Twitter, LinkedIn and an e-newsletter.”
 
Seminar attendees will learn about the importance of multi-channel marketing and how and when to use the different social media outlets. “For us, it was kind of a revelation,” says Gordon of Porath’s own foray into social media. “As we’re learning about this we realized there are definitely other people going through the same thing. There are basic questions that are overwhelming.”
 
Gordon says the seminar is just Engelhart’s way of giving back. “He’ll make time for anyone,” she says. “For us, it’s helpful because it just keeps us fresh and it keeps the ideas flowing.”
 
The free seminar is from 8 am to 9:30 am on June 30 at the Porath offices, 21000 Miles Parkway in Warrensville Heights. A light breakfast will be served. Register or call (216) 626-0060 for more information. Guests are encourage to bring a non-perishable food item to donate to the Cleveland Food Bank.
Choosing the right school can spell success
A key component of the Cleveland Plan for Transforming Schools is helping families choose the right school. Neighborhood ambassadors are charged with informing the community about school choices.
Startup Scaleup brings 1,200 entrepreneurs to Gordon Square
JumpStart's inaugural Startup Scaleup offered talks, networking and resources in a day-long event at Gordon Square.
We Can Code IT launches coding boot camp for minorities and women
Mel McGee has been a computer programmer and teacher for the past 20 years. Now, as CEO of We Can Code IT, McGee and community outreach director Shana Mysko are holding coding boot camps that are targeted at getting women and minorities careers in IT fields. The boot camps are held in their new offices at LaunchHouse.

“There will be one million unfilled jobs in IT by 2020,” explains McGee. “It’s a very in-demand industry and it continue to grow. Our whole economy is becoming IT based. There’s such a lack of diversity in IT. Employers would like to have more diversity.”
 
We Can Code IT held its first boot camp in March, and has partnered with several area employers, such as Hyland Software and OEConnection, to place its graduates in jobs. The next part-time coding boot camp starts this Saturday, June 20. The class meets Saturdays and Sundays from 8am-4pm for five months.
 
The cost of the program is $10,000, but women and minorities are eligible for a $1,000 grant. Starting with the upcoming session, We Can Code IT is testing a program where students don’t pay the tuition until they get a job.
 
“We’re trying to make it very appealing,” says McGee. “We have bent over backwards to make this doable for our students, who are coming from jobs where they are underemployed and unemployed. So we are offering an option where we don’t get paid until they get a job. We’re putting our money where our mouth is.”
 
We Can Code IT is also offering a free one-hour program, Programming Experience, on Thursday, June 18 at 7pm at LaunchHouse to learn about an IT career. Register through Meetup.
 
Registration for the part-time boot camp ends Thursday, June 18. Click here to apply for the program. The next full-time boot camp starts September 8.
Acceleration Systems offers fast internet for small businesses
Mike Kister likes to look out for the little guy. As a veteran entrepreneur – having started four internet service, e-commerce and web companies – Kister’s latest venture, Acceleration Systems, offers faster internet speeds and enhanced bandwidth on a subscription basis to small companies that previously couldn’t afford such services.

With Acceleration Systems’ cloud-based tools, customers can see download speeds 10 times faster and uploads 17 times faster than a regular internet connection. “That’s a pretty dramatic kind of improvement,” Kister, president and CEO, says.
 
“Bandwidth optimization has been around for a while, but it’s only available in Fortune 1000 companies for the past decade,” says Kister. “With our cloud-based monthly subscription, now bandwidth optimization is affordable to small businesses.”
 
Kister and his team have been working on their technology for two years and filed patents in January 2013. A year ago, the group had its first working prototype. “We then went on a fundraising tour and two weeks later we were fully funded,” he says. “We took the prototype and had a working model in eight months.”
 
The company headquarters are in Northfield, just three miles from Kister’s home. Acceleration Systems also has offices in Philadelphia, R&D offices in Lexington, Kentucky and four sales offices throughout the eastern United States. The company recently hired two additional engineers to its team of 18.
 
“We’ll get them up to speed and then hire a couple of more,” says Kister of their recent hiring. “We’re just growing like gangbusters right now. We’re scrambling to keep up with demand. It’s a lot of fun.”  
 
Kister envisions Acceleration Systems’ software will eventually be in all sorts of computer devices. “Ultimately, this technology will be embedded in your cable modem, embedded in your smart phone,” he says. “We have additional twists we put on the problem – businesses with multiple locations can tie together through private cloud services.”

 
Trust Navigator helps college students prepare for life beyond academia
When students head to college, they expect to received four years of learning and, hopefully, to graduate with a career plan and a good job lined up. But Tom Roulston noticed a disturbing discrepancy. “Seventy percent of seniors really don’t know what they want to do when they graduate,” he says. “And 50 percent are unemployed or underemployed when they graduate.”
 
So Roulston created Trust Navigator, a multi-tiered program that supplements the book smarts taught in colleges with some networking, life lessons and guidance to prepare students for successful careers. Trust Navigator will work with colleges to provide the “real world” component of education.
 
“We have created a platform with schools that allows you to take a lot of different tests, identify interests, passions, strengths and weaknesses,” Roulston explains. “We’ve archived interviews with hundreds of thousands of individuals, asking them ‘what do you do, how did you get started, how much money did you make when you started and what was your career path?’”
 
The Trust Navigator program has four components. First, students take classes in addition to their academic work, that teach “real world” lessons. “There are classes that supplement academic work – life skills, communication skills, financial literacy, how to buy healthcare insurance, networking and communications,”
 
Second, Trust Navigator offers experiential learning, with events that re-engage alumni with the campus. The third component involves an online form to partner students with different organizations and identify career interests.
 
The fourth tier focuses on success coaching and testing and surveys to identify career paths. “Someone who will sit with these students every month and ask them what courses they are taking,” says Roulston.
 
Trust Navigator is a “pay-to-play” program that Roulston says will alleviate the problem of college grads with tons of debt and no job, as well as encourage alumni to be more involved with their alma maters. “Large gift giving has increased over the years, but annual fund participation has dropped pretty dramatically,” says Roulston of alumni support. “More and more kids aren’t finding jobs right away, don’t have money and blame the colleges. There’s $1.3 trillion in student debt.”
 
Roulston closed his investment research business last year to focus on Trust Navigator. He plans to be in five to 10 colleges of varying sizes this fall.
Olivia Rose Bakery makes confections a family affair
Saidah Farrell has always enjoyed baking with her two daughters. While cupcakes were their favorite confection to make, the three always used a box mix. But when Farrell lost her job as a help desk manager almost six years ago, she decided it was time for a career change. “When you lose your job, what are you going to do,” she asks. “You either find another job or go back to school.” Farrell decided to go back to school.
 
In 2010 Farrell enrolled at Cuyahoga Community College to earn her associate of applied business degree in hospitality management with a concentration in culinary arts. This weekend will be the grand opening of Olivia Rose Community Bake Shop at 16832 Chagrin Boulevard in Shaker Heights. Farrell runs the bakery with the help of her two daughters, Olivia, 12, and Rose, 16.
 
“The oldest works on the cupcakes and croissants, while the younger one does the cookies,” Farrell explains. “I went back to school and then I saw my 16-year-old making croissants from scratch. You never realize how much they pay attention of you.”

Farrell received a lot of help to make her vision a reality. She went through ECDI for help securing loans get things off the ground.  “I started off needing nearly $20,000 but if you don’t have collateral, it’s hard to get a loan, she says. “ECDI got me $15,000 in loans through the SBA, the City of Shaker Heights and Cuyahoga County.”

Farrell has been marketing her bakery mostly through Facebook and has already gotten a lot of support from the community. Word has gotten out about her macaroons – especially her maple bacon macaroons. Other goodies include croissants, cookies, eclairs and cinnamon rolls. All of her creations use natural ingredients.

Farrell, who taught baking before opening her shop, plans to offer baking workshops, classes and kids' baking parties at the shop. She also welcomes other area bakers to bake and sell at her shop. Eventually, she plans to exhibit the works of local artists on a regular basis.

The grand opening runs Friday, June 12 through Sunday, June 14 with the ribbon cutting on Saturday.